Full service for hotels with 5 to 60 rooms

Finally a host
again.

No more software jungle. The hotel runs even when nobody is at the front desk.

We don't sell software. We take over administration, guest communication, pricing and accounting, with AI and experienced people. So you can look after your guests again.

Try one month for free See what your guests see
Onboarding
1 day
Guest service
24/7
Trial
1 month free
Occupancy plan · Week 38
Mon 14
Tue 15
Wed 16
Thu 17
Fri 18
Sat 19
Sun 20
101
Müller
Booking.com
102
Airbnb
201
Kessler Ltd.
202
Block
Widget
Guest AI · 10:41 pm
We won't arrive before 11 pm, is that okay?
No problem. Your door code is 4821, valid from 3 pm. Room 102, second floor on the left.

The problem

Five programs, three logins, one phone that rings at night.

Classic hotel software promises automation and still leaves you alone in front of the screen. Every new tool means more configuration, more monitoring, more time. We end that operating burden by doing the work instead of handing you yet another tool.

Conventional providers
Hanse Collective
Deliver tools you have to maintain and monitor yourself every day.
We do the work: running PMS, revenue management and accounting as a full service.
Interface stress and support tickets with third-party vendors.
Everything from one source: door locks, booking portals and payment providers are connected and looked after by us.
Price recommendations you have to review and approve manually.
Active business management: dynamic pricing, liquidity planning and target-versus-actual tracking.
Isolated solutions for individual areas.
One guest journey from enquiry to invoice, one back office and purchasing terms like the big chains.

About us

Service with a Software.

Not a software-as-a-service PMS, but an operating partner that doesn't leave you fighting systems and interfaces on your own and delivers a complete service. With one software. We call it Service-with-a-Software: SwaS.

Hanse Collective combines the precision of HanseAI.io, our own platform for booking, communication, pricing and accounting, with the experience and empathy of qualified professionals. The software handles what repeats. People step in where people are needed.

Our goal is complete operational support that frees you from the computer. So you can do again what you run a hotel for: being a host.

Our services

Full service instead of isolated solutions.

Six areas that otherwise cost your property staff, time and nerves. All of them run through HanseAI.io and our team.

Best in Class PMS

Booking widget with its own payment gateway for immediate liquidity. Digital check-in and check-out on the guest's device, a personal link accompanies them through the whole stay.

  • Occupancy plan and channel manager
  • Door codes for digital and conventional key systems
  • Registration form and invoice automatically

Guest Journey Communication

Email, chat and phone in one channel, along the guest journey. The AI suggests answers to questions and offers, learns from your approvals and switches to autopilot on request.

  • Replies in the guest's language
  • Breakfast and extras booked directly
  • Emergencies escalated to people immediately

Revenue Management & Control

Dynamic prices on all channels. With the business simulation module we evaluate cost savings, investments and pricing strategies before you decide.

  • Projection to year end
  • Target occupancy per month
  • Target-versus-actual in the dashboard

Back Office & Accounting

We handle offers, cancellations and the coordination of external providers for cleaning and laundry. The complete accounting including statistics and tourist tax reporting runs through us.

  • DATEV export with your chart of accounts
  • Consolidated invoices for companies
  • Accommodation statistics automatically

24/7 Service & Support

There for your guests around the clock: from checking access details to delegating to the right person on site. Real people catch the overflow of phone enquiries.

  • Service centre instead of night shift
  • On-site and emergency contacts on file
  • Escalation with ticket and history

Purchasing power of 5-star hotels

Through the Hanse framework agreement you access the terms of one of the largest international hotel suppliers, with more than 5,000 furnished hotels. Equipment leasing on a pay-as-you-earn basis: renovate from pre-tax costs instead of post-tax investment.

  • Beds, linen, furnishings at chain conditions
  • Leasing instead of one-off investment
  • Access directly from the system

How it works

One guest, from enquiry to DATEV file.

Six stations where someone from your team would otherwise have to type, call or unlock. Here AI and service centre take over.

  1. 1
    Before booking

    Guest enquires

    We reply with a booking link or create a reservation with an expiry date: automatic reminder, automatic release if the guest doesn't follow through. Direct bookings with a high conversion rate, the money goes straight to the hotel account.

    Offer to the Brandt family Held until Fri, 6 pm

    Deluxe double room · 2 nights · €238

    Booking link sent · reminder Thu, 10 am · released automatically afterwards

  2. 2
    Day 0

    Booking comes in

    Via Booking.com, Airbnb or your own booking widget with instant payment. Availability is updated on all channels immediately.

    New booking Booking.com

    Brandt family · 2 nights

    Room 102 · availability updated on 4 channels

  3. 3
    3 days before

    Guest is prepared

    Confirmation, pre-arrival email and online check-in go out automatically. The AI answers questions, you approve or let it run on autopilot.

    Online check-in

    Registration form
    Arrival time
    Breakfast selected
  4. 4
    Arrival day, 3 pm

    Arrival without a front desk

    The guest receives their door code. If they can't get in, the service centre checks the access details and brings in your on-site contact.

    Your door code · Room 102

    4821

    Valid 3 pm until 11 am on departure day

  5. 5
    During the stay

    The stay

    Add breakfast, report issues, request an invoice: in chat, by email or by phone. We coordinate cleaning and laundry with your providers.

    Can we have breakfast tomorrow, 2 people?
    Of course, 2× breakfast for Friday is booked, 7 to 10 am.
  6. 6
    Departure day, 11 am

    Departure & billing

    Invoice is finalised and sent, payment allocated, booking handed to DATEV. We do the accounting behind it.

    Invoice 2026-00418 paid
    2 nights€238.00
    2× breakfast€42.00
    DATEVexported

From practice

What are your three biggest pain points?

Choose up to three. You get our answer to each and the two properties that have already been through exactly that.

0 of 3 selected

Prefer to browse first? All case studies with a table of contents by pain point.

Demo

What your guests see.

Live

Booking widget for your website

Check availability, choose a room, add extras, pay by card or PayPal. One line of code on your site.

Open widget

Live

Guest AI in chat

Ask about breakfast times, parking or directions. The AI answers only from the hotel information on file, in any language.

Open chat

Works with the systems you already have

  • Booking.com
  • Airbnb
  • WuBook
  • Stripe
  • PayPal
  • Nuki
  • DATEV
  • Gmail

The model

Maximum transparency, zero risk to start.

Onboarding in one day

We take rooms, prices, FAQ, channels and door locks over from your existing system. No migration effort, no investment on your side, no booking gap.

One month free

Test the complete model for a month: no setup fee, no fixed costs, no commitment. Then you decide.

You stay in control

We propose, you review and approve. Price changes, replies, cancellations. Until you are ready for autopilot, one area at a time.

Pricing

Four modules. One price per property, tiered by number of rooms.

Set your number of rooms and see instantly what each module costs. Pay annually in advance and save 17%, or stay monthly and cancel any time. The cost is well below the sum of your previous individual systems and the staff costs that disappear.

4 to 60 rooms
AI

Hanse AI

System (cloud software)

incl. Hanse CO

–

The technological foundation for automating and running your hotel operation.

Always included
Show what is included

  • Onboarding

    Structured digital introduction and system configuration as a "single day onboarding" for a seamless start into live operation.

  • Channel manager

    Intelligent real-time synchronisation of rates and availability across all booking channels.

  • Data exports

    Flexible provision of system data for external accounting systems or individual analyses.

  • Dashboard

    Detailed presentation of operational KPIs for well-founded performance control of your property.

  • PMS

    World-class PMS, completely intuitive, visual, fast. The best of everything.

  • Guest journey communication

    Accompanying the guest from enquiry through reservation, booking, check-in, arrival, stay, check-out and departure.

Hanse CO

included

Joint purchasing under business framework agreements

Part of Hanse Collective, access is included in the Hanse AI fee: worldwide framework agreements with special hotel conditions.

  • Conditions like a 350-room property

    Buy at conditions as if you were a member of a global chain.

  • Hire purchase or leasing

    Larger volumes before tax at low instalments, instead of a big investment after tax.

BO

Hanse BO

Back office

–

Takes over the administrative processes and the financial handling behind the scenes.

Show what is included

  • Invoices

    Professional creation, correction, splitting, merging and automated dispatch of all guest and company invoices.

  • Prepayment & ID

    Digital safeguarding of payment flows and verification of guest identity before arrival.

  • Key management

    Coordination of digital access codes or physical key handovers for a smooth check-in.

  • Payment reminders / collection

    Consistent receivables management from the first payment request through the first dunning step to professional collection.

  • FAQ

    Provision and maintenance of a standardised knowledge base for recurring guest enquiries, answered among others by Hanse 247.

247

Hanse 247

Call overflow

–

Ensures constant availability for your guests outside or during core working hours.

Show what is included

  • 24/7 support

    Seamless telephone availability 365 days a year for maximum service quality, including active call-backs from 9 am to 6 pm.

  • Call overflow

    Professional handling of calls when lines are busy or outside office hours (9 am to 6 pm).

  • Guest communication

    Direct and competent answers on guest ID and key codes, FAQ, local delegation and emergency escalation.

MG

Hanse MG

Management (executive level)

–

Strategic advice and operational leadership to increase the value of your hotel.

Show what is included

  • Budget & scenarios

    Strategic financial planning taking economic criteria and market data into account.

  • Benchmarking

    Continuous market analysis comparing your own performance with relevant competitors.

  • Positioning

    Targeted development and sharpening of your hotel's offer profile in the market.

  • Delegation

    Efficient steering and assignment of tasks to internal teams or external service providers.

  • Negotiation

    Expert representation of your interests when concluding contracts with partners and suppliers.

Your selection

–

Request an offer for my property

All prices plus VAT.

Ready in one day. One month free.

We look at your property and your numbers, tell you honestly what is possible, and set everything up together with you. The move runs alongside your operation, without a booking gap.

Book your single-day onboarding

office@hansecollective.com