An operator leaving after 20 years, and a failed first successor
Hotel Malerwinkel · 18 rooms
18 rooms, reopened within days of the takeover, profitable from day one. And not a single computer left in the house.
01 · Starting point
After 20 years the operator of Hotel Malerwinkel wanted to leave. A tenant had already tried and been unable to keep the house economically viable. Hanse Collective was brought in to build a resilient operating structure and gradually replace the previous operator completely. Because that structure was already prepared, the hotel reopened within a few days.
02 · Problem and solution
Staff time that went to screens instead of guests, handwritten extras with billing errors, and an operation that depended entirely on one experienced person.
High administrative effort on site
Employees spent valuable time at the computer instead of with guests.
Completely digital guest journey
Check-in via QR code on the guest's device. Not a single computer left in the house.
Extras on paper
Breakfast and other extras were noted by hand, with errors in billing.
Card payment straight into accounting
Extras are paid on site by card reader; the payment lands automatically in the cloud and in accounting.
Dependence on key people
The operation relied heavily on the personal commitment of the previous operator.
Breathing cost structure
Cleaning, laundry and building services scale with occupancy and deliver a 15% variable margin above the threshold.
03 · Result
First 7 months
€146k
Revenue
€20k
Profit
Profitable from the first day of operation
Figures according to partner, first 7 months
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